Tech Support Services

Standard FREE Services

  • Phone Support – Covers NexusLite, Nexus220, AmanoNet and Amano DVMS Systems
  • Remote Connection Support via LogMeIn Rescue
  • Emergency After Hours Support

Premium Services

  • Legacy Support – All AXP & IXP Systems
  • Onsite Support or Commissioning
  • Remote Software Commissioning
  • Firebird or SQL Database Tagholder Import
  • Firebird Database Repair
  • Database Conversions
  • Remote Upgrade Assistance To Latest Version Of Software And Firmware
  • Routine Database Maintenance
  • Database Maintenance Service Contracts
  • Customized System Maintenance Contract
  • Priority Phone Support
  • Customized Reports
  • Database Merging
  • Specialized Tag Setup (HID, MiFare, TWIC)
  • Hot Staging (Pre-ship setup and configuration of systems)
  • Shop Drawings
  • Custom Integrations

For pricing on premium services, click here.*

*You must be a dealer to see pricing on premium services.