FAQ

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General (1)

Where can I download Amano software?

You can download all of our latest software in the download section of this website.  You will need to be a registered user of this site.

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Video Management (1)

Which Amano DVMS Ports need to be open on my firewall?

Port Type Name
5008 TCP Between SMServer and client applications Port rule: open inbound
5009 TCP Between DVRServer and client applications, and between SMServer and DVRServers Port rule: open inbound
5010 TCP Between Watchdog Server and client applications, and between Watchdog Server and DVRServers Port rule: open inbound
5011 TCP Between Streaming Service and client applications Port rule: open inbound
5001 TCP only used if the system includes SDK or RMC. Between DVR Server and SDK or RMC. Port rule: open inbound
9000 TCP Between WebClient and GatewayServer. Port rule: open inbound
9999 TCP Between WebClient and GatewayServer. Port rule: open inbound

 

Example of DVMS Ports

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Nexus220 (7)

The Nexus220 Software will not open.

  • Make sure Firebird is running. Check to see if CAPSLOCK is on; if it is, turn it off.
  • Make sure you are entering the username and password correctly.
  • Make sure the Firebird port number is correct (3050) if you are connecting a port number other than port 3050, append a colon (:) to the server name i.e. localhost:3055.
  • Check that the correct version of Firebird is installed (v2.1).
  • Make sure the COM port for the USB device is not higher than COM16.
  • Check that the database path is correct. The Database cannot reside on a shared folder on another PC, use the full server name and local path on the remote PC.

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Web Reports will not open.

  • Check that the Windows Firewall is not blocking Web Reports connection.
  • Make sure that IIS (Internet Information services) is disabled for Windows XP and Vista.
  • In 'Control Panel', check that Firebird is installed and running.
  • Make sure the port for Web Reports is not being blocked by other programs such as Skype or MSN.

You can change the port that is being used in the Nexus220 software by clicking on File > Preference and choosing a new port number.  NOTE: You must restart the software for these changes to take effect.

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Can I communicate to different Nexus220 controllers on different communication protocols at the same time?

Yes. The software can communicate to controllers via RS232,RS485,USB and Ethernet controllers at the same time. (Note: this applies to multiple controllers and not a single controller).

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Can the Nexus220 Software Suite be installed on Linux Platforms?

No, the Nexus220 software suite is not designed to be installed on Linux.

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Can the web QuickTag feature enroll Biometric templates?

Unfortunately not. The web enrollment feature was only designed to add tags and PACs (Personal access codes) only.

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When in I/O Control, I setup an Input to trigger a Relay on the Nexus220 Controller, but when the Input is triggered, the relay does not drive.

The “mode” on the controller has not been set to “Action”, this mode can be changed on the controller tab. Note: after changing this mode, a full upload has to be performed.

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I am unable to read a tag when enrolling someone.

  • If you are using a Registration reader, make sure that it has been enabled in the software in the advanced configuration.
  • Check the DIP switches on the Registration Interface if using the 3rd Party Port on the RS (ISW903).
  • If you are not using a registration reader, check to see that the correct reader (Entry/Exit) has been selected in the advanced configuration on the Tagholder enrolment screen. Make sure you hold the tag in front of the reader long enough for the reader to read the tag. Occasionally you may need to click “read tag” before you present the tag to the reader.

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AmanoNet (3)

Is it possible to AutoID a controller without doing an AutoID to the whole site?

It is possible to AutoID a single controller by clicking on the ADVANCED button in the ENGINE and type: start autoid xx (xx is the decimal number of the controllers LA) and the engine will AutoID only the controller you have specified.

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I am unable to open the engine – it keeps bringing back the username and password dialogue.

  • Make sure the Firebird/MSSQL service is started.
  • Make sure you are typing the correct username and password into the dialogue.
  • Check that the engine.properties files contain the correct URL to the database.
  • It is possible that the database maybe corrupt. If you have no recent backups of the database then you will need to get the database repaired. Contact 800-390-5837 for assistance.

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Access Control (4)

The transaction viewer reports a lot of time-outs on specific terminals.

It is possible that you do not have sufficient power to the unit or the current is not sufficient. This occurs when a strike lock or mag lock is connected to the same power source and when a relay is activated, the lock draws too much current thus resetting the unit.

It is also possible that you do not have back EMF protection (MOVs) installed on the locks and the units are being reset. Refer to the hardware manuals for instructions on installing back EMF protection.

Another possibility is that certain sites where transmission lines are long or multiple star formations are used, may experience “time-outs” on certain Amano controllers or terminals. These are caused by reflections on the RS485 lines. To solve the problem it may be necessary to terminate the lines.  It is always best to contact support at 800-390-5837 before trying this option.

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When I click “Read Tag”, the software “hangs” for about 30 seconds and gives me a tag code of ‘0’ or a blank tag code field.

  • Check to see if the registration reader (Amano RS/RH/RR/RM) drivers are installed properly.
  • Make sure the tag is being presented long enough for the registration reader to read the tag.
  • Make sure there is only one Amano USB device plugged into the computer. Occasionally, 2 Amano USB devices conflict with each other.
  • Make sure the correct tag type is used for the reader. If it is, try a different tag in case the tag is faulty.

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Which ports do I need to have open on my firewall for Amano Hardware and Software to function properly?

This applies to AmanoNet, Nexus220, and NexusLite systems.

Port Type Name
80 TCP Web Reports
443 TCP SSL Web Reports
1433 TCP SQL Server Port
3050 TCP Firebird
10002 UDP ECII Controller Port
10005 TCP/UDP Nexus220 Controller Port
10008 TCP iTRT Terminal Port
10500 UDP Discovery
11010 TCP Sagem
26660 TCP Ziton
26661 TCP Alarm Viewer
26663 TCP IXP120
26663 TCP Transaction Viewer
26665 TCP Messaging Port
26666 TCP Caddx
26667 TCP Door Status Port
26668 TCP Engine Status Port
26669 TCP Host Validation Port
26680 TCP Security Server Port

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What are the cable requirements for Amano hardware?

Controller to Terminal:  West Penn 77291 or equivalent 
Terminal to Remote Reader:  West Penn D3651 or equivalent
Terminal to Antenna Reader:  West Penn D3653 or equivalent
Terminal to Wiegand Reader:  West Penn 3271 or equivalent
Power:  West Penn 244 or equivalent

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